Dani was very professional and answered all questions in selecting my first CPAP including handling our insurance claim. Thanks, Tom

I had been using a CPAP for 10 yrs and it stopped working. Went into Snore MD west Kelowna and Linda and Dani had me outfitted, insurance docs and me out the door in 20 min. So appreciative for their service!

Wow! What a team here! They are so helpful and truly care about their patients. From testing to purchase it was a wonderful experience!! Dani, Linda and the team were A+++++

This probably saved my life... I thought i snored just a little bit, finally went and got tested. My blood oxygen level was dropping to 70 (normal is 98 and 68 can be fatal) Turns out I had super bad sleep apnea 37 episodes an hour... I now have on average 1 per hour and feel like a new human, my thinking is clearer and I wake up feeling rested. If I hadnt delt with this I could have had a heart attack or a stroke, If you snore go and get tested. It changed my life! The staff at this location is amazing and go above and beyond.

Everyone who works here is incredibly helpful and kind. The process was easy to go through and they coordinated with my benefits to make sure everything I needed was ready and it was easy for me to submit. Linda and Kat have been checking up on me since I my CPAP and encouraged asking questions or seeking guidance.

I was one of those people who definitely did not want a CPAP Machine. When I got my sleep results and realized how detrimental they were to my health I felt I didn’t have any choice. So for me, a CPAP machine was like going to the Dentist, but I learnt I was very wrong and I was sorry I hadn’t looked after this years ago. I’m sure I had a bad attitude going in, but the girls were very positive and I am so happy that I finally did this. Thank you, I am sleeping much better and it’s very comfortable and frankly, I would miss it if I didn’t use it now. Thanks to the staff for all the great service and texts and follow up. If you’ve been sitting on the fence like I was, don’t waste another minute

Tourists alert! I had forgotten my seal to my sleep apnea machine and Katrina at the West Kelowna store was soooo gracious to sell us one. She said that they normally don’t sell them separately but took pity on me and sold it to me anyway since she knew how important it was. THANKS Katrina for the excellent customer service.

Been with them 8 years. Great service. Always on top of my therapy with reminders when things need changing!! Great job!!

We’re in Kelowna from out of town and went in for replacement parts for a cpap machine. After a very pleasant exchange were told that, not one replacement part, but two replacement parts were complimentary.On the house! No charge!Made our day it did.Thanks for the stellar customer service.

So helpful go above and beyond. Awesome friendly business great staff.

I had a great experience with Snore MD in West Kelowna. They made the whole process easy, requesting the prescription directly from my doctor after the positive apnea test results, and handled the insurance side of things seamlessly. I was surprised at the level of communication and care after receiving my CPAP machine. They contacted me regularly to check in on my progress, offer advice and changed settings for me. I was having issues with the first mask I tried, and they switched me out for a different one at no additional charge. The process was definitely worth it as I've already noticed significant improvements in my wakefulness and energy level throughout the day. Easily a 5 star experience! Dani and Linda are crushing it.

Came from out east and forgot my machine. ( “l know, I’m getting old!”) Snore MD, West Bank staff had me all set up to go from the time I came from airport to their office. All my settings and same machine ???? Amazing CANDO -5 star service. If I ever move back, they have my business. Thank you for the amazing sleep ????!!!

Amazing service! Caring, professional and dedicated to seeing their patients a good night sleep…….thank you!

Oh my gosh. I have used a few locations of SnoreMD Canada, and WEST KELOWNA IS AMAZING! Dani is SOOOO friendly, supportive, and knowledgeable. She made the entire process seamless! Linda was incredible as well - made billing easy, and explained everything in the admin side of things so well! Between the two of them = BEST EXPERIENCE EVER.

Everyone at Snore MD in West Kelowna was incredibly helpful. Dani, in particular, was knowledgeable and helped me get the equipment I needed to keep me breathing throughout the night. She also ensured I knew how to use everything before I left the store. I left feeling equipped and with peace of mind. I highly recommend the team at Snore MD.

Nothing but great things to say about the team. I came into the store after a horrible experience at another company and was very skeptical of any sleep apnea business. I was treated so kindly and the staff took the time to explain everything to me. Today, I got a text message asking me how I was doing. Great people and excellent service!!

Dani was great. Very helpful and communicated my options. thanks very much

When I first visited the store and began my treatment journey, I was skeptical. I honestly expected a big sale and sent on my way. My experience was the complete opposite, hence the 5-star review. They were genuinely invested in my success with treatment – right from the initial consultation to the proactive and regular follow-up to ensure everything was going well. At first, it was a bit of a challenge for me, but they were positive and encouraging – probably the biggest reason why I feel I had success with my treatment. And they were always a text away from answering any question. From someone who has always had a higher customer service expectation, they did not disappoint. Thanks for not giving up on me, Kat!

I was very pleased with my fist meeting with Dani at Snore MD in West Kelowna. She was knowledgeable, pleasant and helpful.

First class service. Kat was an utmost professional - I will be back.